1. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, company details, job title)
- Transaction data for AML compliance (cryptocurrency addresses, transaction amounts, timestamps)
- Communication records (emails, support tickets, chat logs)
- Technical information about your use of our services (IP addresses, device information, browser type)
- Payment information (billing address, payment method details)
- Documentation required for KYC/AML compliance
- User preferences and settings
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Process transactions and prevent fraud
- Comply with legal obligations and regulatory requirements
- Improve our services and develop new features
- Communicate with you about updates, changes, and support
- Send marketing communications (with your consent)
- Analyze usage patterns and optimize performance
- Protect our rights and prevent abuse
3. Information Sharing and Disclosure
We may share your information with:
- Service providers and business partners who assist in operating our services
- Legal authorities when required by law or to protect our rights
- Other parties with your explicit consent
- Financial institutions and regulatory bodies for compliance purposes
- Analytics providers to improve our services
We ensure that all third parties with whom we share your information are bound by appropriate confidentiality and data protection obligations.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Secure data centers and infrastructure
- Employee training on data protection
- Incident response and recovery procedures
5. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When we no longer need your information, we will securely delete or anonymize it.
6. Your Rights
You have the following rights regarding your personal information:
- Access your personal information and receive a copy
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Object to processing of your data
- Request restriction of processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with supervisory authorities
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses
- Binding corporate rules
- Adequacy decisions by relevant authorities
- Other legal mechanisms to ensure data protection
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website usage
- Improve user experience
- Provide personalized content
- Ensure security and prevent fraud
You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Sending an email notification
- Displaying a notice on our website
Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Address: 348 Locust View Drive, San Francisco, California (CA), 94108
- Phone: +1 (415) 956-6769